Little Sweeties Clothing ("we" and "us") is the operator of

(https://littlesweetiesclothing.com) ("Website"). By placing an order through

this Website you will be agreeing to the terms below. These are provided to

ensure both parties are aware of and agree upon this arrangement to mutually

protect and set expectations on our service.

 

  1. General

Subject to stock availability. We try to maintain accurate stock counts on our

website but from time-to-time there may be a stock discrepancy and we will not

be able to fulfil all your items at time of purchase. In this instance, we will

fulfil the available products to you, and contact you about whether you would

prefer to await restocking of the back ordered item or if you would prefer for us

to process a refund.

 

  1. Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and

destination of the items in the order. Payment for shipping will be collected

with the purchase.

This price will be the final price for shipping cost to the customer.

 

  1. Returns

3.1 Return Due to Change Of Mind

Little Sweeties Clothing will happily accept returns due to change of mind as

long as a request to return is received by us within 30 days of receipt of item

and are returned to us in original packaging, unused and in resellable

condition.

Return shipping will be paid at the customers expense and will be required to

arrange their own shipping.

Once returns are received and accepted, refunds will be processed.

We will notify you once this has been completed

through email.

(Little Sweeties Clothing) will refund the value of the goods returned but will

NOT refund the value of any shipping paid.

 

3.2 Warranty Returns

Little Sweeties Clothing will happily honour any valid warranty claims, provided

a claim is submitted within 90 days of receipt of items.

you can expect Little Sweeties Clothing to process your warranty claim within 7 days.

Once warranty claim is confirmed, you will receive the choice of:

(a) refund to your payment method

(b) a refund in store credit

(c) a replacement item sent to you (if stock is available)

 

  1. Delivery Terms

4.1 Transit Time Domestically

In general, domestic shipments are in transit for 3 - 7 days

 

4.2 Transit time Internationally

Generally, orders shipped internationally are in transit for 4 - 22 days. This

varies greatly depending on the courier you have selected. We are able to offer

a more specific estimate when you are choosing your courier at checkout.

 

4.4 Change of Delivery Address

Orders placed before 12 PM - AEST (UTC+10) will be dispatched the same day,

otherwise, within the next business day.

Our warehouse operates on Monday - Friday during standard business hours, we take steps to ensure shipment delays will be kept to a minimum.

 

4.4 Change Of Delivery Address

For change of delivery address requests, we are able to change the address at

any time before the order has been dispatched.

Please contact us through the contact us page.

 

4.5 P.O. Box Shipping

Little Sweeties Clothing will ship to P.O. box addresses using postal services

only. We are unable to offer couriers services to these locations.

 

 

4.6 Items Out Of Stock

If an item is out of stock, we will wait for the item to be available before

dispatching your order. Existing items in the order will be dispatched while we

await this item.

 

4.8 Delivery Time Exceeded

If delivery time has exceeded the forecast time, please contact us so that we

can conduct an investigation.

 

  1. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be

able to follow the progress of their shipment based on the latest updates made

available by the shipping provider.

 

  1. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, please contact customer

service with next steps.

 

  1. Duties & Taxes

7.1 Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the

website

 

7.2 Import Duties & Taxes

Import duties and taxes for international shipments will be pre-paid, without

any additional fees to be paid by customer upon arrival in destination country

 

  1. Cancellations

If you change your mind before you have received your order, we are able to

accept cancellations at any time before the order has been dispatched. If an

order has already been dispatched, please refer to our refund policy.

 

9.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed

their investigation into the claim.

 

9.2 Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an

investigation and deemed the parcel lost.

 

  1. Customer service

For all customer service enquiries, please submit an enquiry at

https://littlesweetiesclothing.com/pages/contact-us